Client Stories

Real problems. Real results.

A look at how Moore Technology Consulting has helped businesses across Connecticut and New York solve IT challenges, recover from incidents, and build more secure, stable environments. Every engagement, every outcome — documented.

5
Case Studies Below
1 week
Fastest Full Recovery
3,000+
Workstations Deployed
4
States Covered in Single Engagement
01
Accounting & Financial Services · Long Island, NY

Ransomware Recovery — Full Environment Restored in One Week

The Situation

A phishing email clicked by a partner gave attackers access to the firm's entire environment. All three servers and a VMware host were encrypted. No EDR was in place across any of the machines. The firm had no clear path to recovery and was facing complete operational shutdown.

What We Did

Diagnosed the breach and confirmed no data exfiltration. Identified the attack vector and closed the entry point. Restored data from backup, rebuilt Active Directory from scratch, and rejoined all machines to the new domain. Reformatted encrypted endpoints, deployed Huntress EDR and ITDR across the environment, hardened firewall rules, locked down Microsoft 365 with MFA, and onboarded the firm to a full managed monitoring and maintenance plan.

The Outcome

Fully operational within one week. The firm went from a complete ransomware lockout to a fully managed, monitored, and hardened environment in seven days. They are now a long-term managed client with security awareness training integrated into their practice and active Huntress MDR and ITDR coverage running continuously.

✓ Operational in 7 days ✓ Zero data exfiltration confirmed ✓ Now a fully managed client Incident Response Ransomware Recovery Active Directory Huntress MDR Microsoft 365
02
Art & Photography · New York, NY

FileMaker Connectivity — Weeks of Issues Resolved in One Visit

The Situation

A creative studio had been unable to get FileMaker clients to connect to their host server for several weeks. Multiple previous attempts to resolve the issue had failed. The connectivity problem was blocking client work and causing significant frustration with no clear resolution in sight.

What We Did

Diagnosed the connectivity issue onsite. Verified and reconfigured FileMaker Server settings, corrected network configuration and port forwarding rules, and restored reliable access for both local and external clients. Identified the root cause — a combination of misconfigured FileMaker Server settings and incorrect firewall port rules — that previous attempts had missed.

The Outcome

Fully resolved in a single onsite visit. The studio had been dealing with the issue for weeks — we had it fixed the same day. Both local and remote FileMaker clients were connecting reliably by end of day, and the root cause was documented so the client could understand what had happened and prevent recurrence.

✓ Resolved in a single visit ✓ Root cause documented Onsite Support FileMaker Network Configuration
03
Enterprise Professional Services · Northeast US

Enterprise M&A Deployment — 3,000 Workstations Across Multiple Sites

The Situation

A major acquisition required rapid deployment of nearly 3,000 workstations and multi-site network infrastructure upgrades across North America. Moore Technology Consulting was brought in as a subcontractor by IHD Integration to handle all northeast sites — Boston, New York City, Providence, and Atlanta — operating largely independently across multiple concurrent locations.

What We Did

Managed firewall, switch, and APC upgrades across all northeast locations. Configured and deployed approximately 3,000 laptops for end users across sites, coordinating imaging, setup, and delivery on tight enterprise timelines. Operated independently across multiple sites with minimal oversight, managing logistics, coordination, and technical execution simultaneously for one of the largest post-acquisition IT deployments in the region.

The Outcome

Workstation deployment completed across all northeast sites within 10 months. Network migration completed across all sites within one year. Every site delivered on deadline, on spec, with no significant escalations. The engagement demonstrated that Moore Technology Consulting can execute at enterprise scale with the same accountability and reliability we bring to smaller clients.

✓ ~3,000 workstations deployed ✓ On deadline across all sites ✓ 4 states, 10 months Enterprise Deployment M&A Integration Network Infrastructure Multi-Site
04
Healthcare · Long Island & New York City — 4 Locations

Healthcare Infrastructure Rebuild — Zero to Fully Secure Across 4 Sites

The Situation

A healthcare organization operating across four locations — Long Island, Queens, the Bronx, and Brooklyn — had no security systems, no patch management, and no compliance setup in place. Domain controllers at multiple sites had been corrupted from a suspected ransomware attack and required a full rebuild. The organization was operating across 90 endpoints with zero visibility, zero security coverage, and no redundancy between locations.

What We Did

Built a new Active Directory forest from scratch and deployed primary and secondary domain controllers at each location. Established site-to-site VPNs between all four sites for redundancy and AD synchronization. Stood up a fully connected multi-site environment across all 90 endpoints. Deployed Huntress ITDR, EDR/MDR, and SIEM for full security coverage across every location. Implemented Liongard for complete visibility and documentation of agent activity and configuration state across all four sites.

The Outcome

The organization went from fully exposed — with no security infrastructure, no visibility, and corrupted domain controllers — to a monitored, documented, and compliant multi-site environment across all four locations. HIPAA-aligned security controls were implemented across the board. The organization now operates as a managed client with ongoing Huntress MDR, ITDR, and SIEM coverage and monthly health reporting.

✓ 4 sites connected and secured ✓ 90 endpoints under management ✓ HIPAA controls implemented Healthcare HIPAA Active Directory Huntress MDR/SIEM Multi-Site VPN Liongard
05
Nonprofit · Manhattan, NY

Nonprofit IT Takeover — From Out-of-State MSP to Dedicated Local Support

The Situation

New York Jobs CEO Council had been working with an out-of-state MSP that could not prioritize their needs. Any onsite support required scheduling travel days in advance, leaving the organization without timely IT assistance for days at a time. Their hybrid Apple and PC environment had accumulated unresolved issues, and there was no visibility into the state of their security or infrastructure. They needed a local partner who could be physically present and responsive.

What We Did

Placed a dedicated technician onsite four hours a day to handle issues immediately from day one. Conducted a full sweep of the hybrid Apple and PC environment, resolving all outstanding issues accumulated under the previous MSP. Rebuilt the management and security stack from the ground up — deploying Addigy for Apple device management via Apple Business Manager, NinjaRMM for endpoint management, and Huntress for full cybersecurity coverage including Defender, ITDR, SAT, MDR, and ISPM. Established comprehensive monthly health reporting on the entire environment.

The Outcome

All prior outstanding issues were resolved within the first weeks of engagement. Response time improved dramatically — from scheduling travel days in advance to immediate onsite support the same morning. The organization now has complete visibility into their environment through monthly health reports, full cybersecurity coverage, and a dedicated local partner who shows up every day. No more waiting days for someone to fly in.

✓ Same-day onsite availability ✓ All backlog issues resolved ✓ Full security stack deployed Nonprofit MSP Takeover Apple MDM Addigy Huntress NinjaRMM
In Their Words

What clients say about working with us

Unprompted feedback from clients across our case studies.

“
We got hit with ransomware on a Friday. By the following week, Moore Technology had restored our data, rebuilt our entire Active Directory, and had every machine back online. They figured out how the attackers got in, cleaned everything up, and put real protections in place we never had before. We've been with them ever since.

Managing Partner — Weintraub, Traub, Tracy & Virk, CPA's | Long Island, NY

“
We had been struggling with our FileMaker setup for weeks — clients couldn't connect, nothing was working, and we couldn't figure out why. Moore Technology came onsite and had everything resolved within a few hours. Clear, fast, no unnecessary back and forth. Exactly what we needed.

Owner — Art & Photography Studio | New York, NY

“
Four locations. 90 endpoints. Corrupted domain controllers. No security. Moore Technology rebuilt our entire environment, connected every site, and put enterprise-grade protection in place. We've never had this level of visibility into our own infrastructure.

Director — Healthcare Organization | New York Metro Area

“
We needed a team we could hand northeast operations to and trust them to execute without constant oversight. Moore Technology handled multi-site network infrastructure upgrades and a 3,000-unit workstation migration across a 10-month window — on deadline, on spec, and completely reliable throughout.

Operations Lead — IHD Integration | Enterprise Deployment, WSP Global

Next Step

Ready to talk about what better IT support looks like?

Schedule a free consultation — no pressure, no sales pitch. We'll start with a straightforward conversation about your business, your current environment, and where your technology needs to go.

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