Pricing & Investment
We believe in pricing that is clear, predictable, and honest about what is and isn't included. No surprises at invoice time.
Our Approach
Most managed IT pricing is either hidden behind a wall of "Schedule a Call" friction, or quoted so low that the surprises arrive in month two. We try to do neither.
Our model is straightforward: a flat monthly fee per user that covers your environment, your people, your security stack, and your compliance obligations — without a separate charge every time someone needs help.
This page gives you a real sense of what to expect before we've had a single conversation. If the numbers feel aligned, the next step is a short fit call to understand your environment more specifically.
How We Price
Our pricing model was designed around what makes managed IT relationships actually work over time.
You pay the same amount each month regardless of how many support tickets your team submits. No per-incident billing, no surprise overage charges, no incentive for us to let problems pile up.
Your monthly cost scales with your headcount, not your hardware count. This keeps pricing simple, fair, and easy to forecast as your team grows or contracts.
We document what's included, what isn't, and what triggers a separate conversation before the agreement is signed. No grey areas, no ambiguity, and no "well, technically that's not covered" moments.
Typical Investment
Our engagements are scoped individually, but most clients in the Connecticut, New York City, and Westchester markets fall into a fairly consistent range depending on their size, compliance requirements, and support expectations.
The figures here reflect all-in managed support — helpdesk, monitoring, patching, security stack, Microsoft 365 or Google Workspace management, backup, and vCIO advisory. They do not include hardware, third-party software licenses, or project work.
Organizations with active compliance obligations — NYDFS Part 500, HIPAA, SEC cybersecurity requirements, or SOC 2 — should expect to invest toward the higher end of the range, as those environments require more intensive management, documentation, and oversight.
Typical Monthly Investment
Figures reflect standard managed IT engagements in the Connecticut, New York City, and Westchester markets. Compliance-intensive environments (NYDFS, HIPAA, SEC) and after-hours-heavy organizations may exceed the upper range.
Service Tiers
Each tier is designed around a distinct level of need. Most compliance-focused businesses in financial services, legal, and healthcare land in Professional or Sentinel.
Scope Clarity
To avoid confusion and surprise charges, we are clear about what is not typically included in a recurring support agreement.
These items are scoped and quoted as separate projects when they come up — usually with a fixed-fee proposal before any work begins.
Make the Case Internally
For many businesses, building internal IT capability is expensive long before salary is the only factor. Hiring even one experienced IT generalist in the Connecticut, New York City, or Westchester market routinely runs well into six figures once salary, benefits, taxes, and overhead are fully accounted for.
And a single generalist cannot cover 24/7 incident response, maintain a layered security stack, manage compliance documentation, and still keep up with routine support tickets.
Most organizations work with us because they need the support of a broader team, stronger security coverage, formal accountability, and more predictable planning — without building that entire function in-house.
Common Questions
The questions most prospects ask before their first call, answered plainly.
No. Our managed support model is built around a predictable monthly fee rather than billing clients each time they need help. Standard support issues are covered. That is the point of a managed agreement.
Changes in user count, infrastructure complexity, compliance requirements, support scope, after-hours coverage, and major environmental changes can all affect pricing. We review these at renewal, not mid-term unless the scope changes materially.
Routine support and ongoing management are included. Major projects, migrations, and one-time initiatives are scoped separately. We provide fixed-fee proposals for project work so there are no open-ended billing surprises.
Yes, and it is a core part of what we do. We work with organizations operating under NYDFS Part 500, SEC cybersecurity requirements, HIPAA, SOC 2, and CMMC frameworks. Our Professional and Sentinel tiers are specifically designed around these environments.
Our minimum engagement is typically $3,000 per month, which reflects engagements of around 15 or more users. We are usually the best fit for organizations that value proactive support, security, and long-term accountability rather than the lowest-cost reactive IT help.
Yes. That is exactly the purpose of this page and the first conversation. A 30-minute call is usually enough to understand your environment and give you a realistic range before we move into a detailed scope discussion.
Next Step
If you want a clearer sense of what support should cost for your specific environment, we can start with a straightforward 30-minute conversation about your business, your priorities, and your risk profile. No pressure, no pitch deck.
